We want you to be stoked!
If you are not 100% satisfied with your purchase for any reason, get in contact with us.
Our Refund and Returns Policy
1) Incorrect specification on your behalf is not covered under our free return or refund policies.
2) Items received that are not what you ordered (as per the order online specification), may be returned for a full refund, and we will fix our mistake :)
3) For any reason whatsoever you change your mind and wish to cancel your order before we dispatch it. We will refund you, provided the item wasn't part of a PRE-ORDER. (details below).
4) If you made a mistake with specification and want to exchange the product for another. Freight charges and any difference in RRP will apply.
5) Any altered products cannot be returned.
6) We do not control the freight companies! We don't offer discounts or refunds due to shipping delays.
PRE ORDER RETURNS
Occasionally we launch a new product with a heavily discounted pre-order program. The discounted price is offered to customers that are prepared to wait for the new product to be produced. As such, we do NOT offer refunds or returns on Pre-Orders for any reason. Zelvy uses the funds from Pre-Orders to commence production of the new product (Meeting Minimum Production Order Requirements etc).
The only exception to this policy is if we do not meet the pre-order target (there is not enough interest in the new product) in a reasonable (determined by us) time frame. In which case we will refund all committed pre orders in full.
Upon receiving your new Pre-Ordered product only then may you return the product and ask for a refund. Provided it is in new and unused condition.