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Warranty

ZELVY INDUSTRIES WARRANTY

Zelvy Industries Warranty Covers products for a period of 2 years from date of purchase.

Our Warranty covers defects in materials and workmanship. 

Our Warranty does not cover wear and tear items such as bearings, seals, wear components unless stated explicitly for that given product.

Our 2 year Warranty is not transferable.

Warranty does not cover any associated costs with the product such as rebuild costs (for example hub warranty on your built wheel) or freight. 

Zelvy Industries has no cross association with "Zelvy Carbon" and as such does not honour the warranty of Zelvy Carbon and vica versa. 

Warranty process is easy, just click this link

 

CRASH REPLACEMENT

We love to look after our customers in every way we can. So as such certain items are eligible for "Crash" replacement. "crash" doesn't mean you necessarily crashed. It is just a general term we use to explain any damage that may have been inflicted to the product. 

You can check each product to see if it is eligible. Generally we cover items such as our pedals. But items like bearings aren't covered. These are general "wear and tear" items. 

Claiming is easy, just click this link

WE ARE HUMANS TOO!

Unfortunately, it seems to be a problem the entire world is facing. Cyberspace is rife with bullying and abuse. From Social Media to online only shopping. Here is our take on it. At Zelvy Industries we consider our customers as mates. As such, we treat our customers with respect, compassion, and like to have the occasional joke around too. We are genuinely interested in your stoke level for your new Zelvy kit! Send us pics! However, UNDER NO CIRCUMSTANCES will we tolerate any form of abuse. If you are the kind of "hot head" guy or girl, that seems to think that behavior is ok. Please purchase somewhere else. We employ real people. Some with real mental issues (who we love to help and nurture). Your smartarse or abusive comment has actual emotional consequences. Please keep that in mind. We reserve the right to discontinue any conversation and support should you wish to behave in an abusive way to any of our staff.  Cycling is mostly a great community of awesome people, we aim to keep it that way.

DISCLAIMER

*** In no event shall Zelvy industries or its owners or subsidiaries be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products. You ride your bike, you understand the risks. Please read the manual supplied with your product carefully before use***